Frequently Asked Questions
Orders, Delivery & Pickup
Where can I purchase Agni Pickles?
Agni Pickles are available across Ontario through our online store.
Do you offer local delivery?
Yes, we provide local delivery within the Greater Toronto Area (GTA) for a flat delivery fee of $15. Free delivery may apply during select promotions or on qualifying orders.
When will my order arrive?
Most local deliveries are completed within 1–2 business days after your order is placed. If no one is available at the delivery address, your order may be safely left at your doorstep unless otherwise requested.
For urgent delivery requests, please contact us at cs@agnipickles.ca.
Is local pickup available?
Yes, free local pickup is available from the following locations:
• Bolton (Hwy 50 & King)
• Brampton (Hwy 50 & Castlemore Rd)
Do you deliver outside the GTA?
Currently, Agni Pickles delivers across Ontario. Delivery availability outside the GTA may vary depending on the location.
Is same-day delivery available?
Same-day delivery may be available for select GTA locations depending on order timing and availability. Please contact us before placing your order for urgent requests.
Can I track my order?
Yes, tracking details will be provided once your order has been processed or dispatched.
What happens if my order is delayed?
While we strive to deliver every order on time, delays may occasionally occur due to weather, traffic, or courier issues. If your order is delayed, our team will keep you informed.
Can I change or cancel my order after placing it?
Once an order is confirmed, we are unable to make changes or cancellations. Please review your order carefully before checkout.
Can I change my delivery address?
Unfortunately, we cannot modify delivery addresses once an order has been placed.
What payment methods do you accept?
We accept major credit cards, debit cards, and secure online payment methods available during checkout.
Can I gift Agni Pickles to someone?
Yes. Agni Pickles makes a thoughtful gift for food lovers, families, and special occasions. You may also include a custom note with your order upon request.
Do you offer subscription boxes?
Subscription boxes are not currently available, but we may introduce seasonal bundles, combo packs, and loyalty member offers in the future.
Are you offering any promotions currently?
Promotions may vary throughout the year. New customers can join the Agni Family email list to receive special welcome offers, and Agni Loyalty Circle members can earn points and unlock exclusive rewards.
Product & Ingredients
What makes Agni Pickles different?
Agni Pickles combines authentic Punjabi recipes, handcrafted small-batch preparation, premium ingredients, and traditional methods to create bold, nostalgic flavours inspired by generations of family cooking.
Are your pickles handmade?
Yes. Every jar is handcrafted in small batches to maintain authenticity, freshness, and quality.
Do you use traditional Punjabi recipes?
Absolutely. Our recipes are inspired by traditional Punjabi family methods passed down through generations.
Are your products vegan?
Yes, all Agni Pickles products are 100% plant-based.
Are your products gluten-free?
Some products containing asafoetida (hing) may include refined wheat flour as a carrier ingredient. We recommend reviewing the ingredient and allergen information on each product before purchasing.
Are your pickles nut-free?
Most Agni Pickles products do not contain nuts; however, they are prepared in a kitchen where cross-contact with allergens may be possible. Please review the ingredient and allergen information on each product before purchasing.
Do your products contain preservatives or additives?
No. Our products are made without preservatives, artificial colours, artificial flavours, or acid regulators.
Are your products made in small batches?
Yes. Small-batch production helps us maintain authentic flavour, freshness, and handcrafted quality.
What oils and spices do you use?
We use premium oils, authentic Indian spices, and carefully selected ingredients traditionally used in Punjabi pickling.
Which pickle is the spiciest?
Our spice levels vary by product. Green Chilli & Ginger Pickle and Artisan Chilli Oil are among our spicier offerings.
Which pickle is best for beginners?
Sweet Lime Pickle and Tamarind Chutney are excellent starting options for customers who prefer milder or balanced sweet-and-tangy flavours.
Which pickle is your best-seller?
Customer favourites include Mango Pickle, Green Chilli & Ginger Pickle, Garlic Pickle, and Imli Gur Wali Amritsari Chutney. If you are trying Agni Pickles for the first time, Mango Pickle and Sweet Lime Pickle are great starting options.
Which products are sweet and tangy?
Sweet Lime Pickle and Imli Gur Wali Amritsari Chutney offer rich sweet-and-tangy flavour profiles.
Do your products contain garlic or onion?
Some products may contain garlic or onion. Please review the ingredient list on each product page or jar label for detailed information.
Do your products contain allergens?
Certain products may contain ingredients such as mustard oil, mustard seeds, or mustard-based spices, asafoetida (hing), or other allergens. Please carefully review product labels and ingredient lists before consumption.
Are your ingredients sourced in Canada?
Our products are proudly made in Canada using a blend of domestic and imported ingredients selected for authenticity and quality.
Storage & Shelf Life
Do your products need refrigeration?
Once opened, we recommend refrigerating your pickle to maintain freshness and flavour. Always ensure the pickle remains covered in oil when applicable.
Unopened jars may be stored at room temperature for up to 12 months from the production date.
What is the shelf life of your products?
Each jar includes a best-before date of 12 months from the production date printed on the packaging.
How long do your pickles last after opening?
For best quality and flavour, consume within a few months after opening while following proper storage practices.
How should I store the jar for maximum freshness?
Store unopened jars in a cool, dry place away from direct sunlight. After opening, refrigerate and always use a clean, dry spoon.
Why is there oil at the top of the jar?
Oil separation is completely natural and helps preserve freshness and flavour using traditional pickling methods.
Is it normal for colour or texture to vary slightly?
Yes. Since our products are handcrafted in small batches using natural ingredients, slight variations in colour, spice level, and texture are normal.
Can I use the pickle oil in cooking?
Absolutely. Pickle oil can be used to enhance curries, marinades, vegetables, noodles, rice, sandwiches, and other dishes with bold flavour.
Serving Suggestions
What is the best way to serve the pickle?
Always use a clean, dry spoon when serving to maintain freshness and shelf life.
What foods pair well with Agni Pickles?
Our pickles pair beautifully with:
• Parathas, rotis, naan, and stuffed flatbreads
• Dal, rice, khichdi, and curries
• Samosas, pakoras, chaats, and Indian snacks
• Sandwiches, wraps, burgers, and grilled cheese
• BBQ, grilled meats, and roasted vegetables
• Yogurt bowls, dips, and sauces
• Cheese boards and charcuterie platters
How can I use Agni Chilli Oil?
Drizzle over noodles, dumplings, pizza, eggs, soups, fried rice, momos, or grilled dishes for extra heat and flavour.
Brand & Story
Who makes Agni Pickles?
Agni Pickles is proudly women-led and women-operated. Every jar supports craftsmanship, independence, and empowerment.
What inspired Agni Pickles?
Agni Pickles was inspired by generations of family recipes, Punjabi kitchen traditions, and a passion for preserving authentic homemade flavours.
Why is your brand called “Agni”?
The word “Agni” symbolizes warmth, fire, flavour, passion, and the heart of traditional cooking.
Where are Agni Pickles made?
Our products are proudly handcrafted in Canada.
Do you participate in local markets or festivals?
Yes. Agni Pickles regularly participates in local markets, cultural festivals, and community events across Ontario.
Loyalty & Rewards
How does the Agni Loyalty Circle work?
Customers earn Agni Points through purchases and select activities, which can later be redeemed for rewards, perks, and exclusive offers.
How do I earn reward points?
You can earn Agni Points by placing orders, creating an account, leaving reviews, celebrating birthdays, and participating in promotional events.
Can I redeem points on any order?
Most rewards can be redeemed during checkout depending on the active loyalty program rules and reward conditions.
Do loyalty points expire?
Point expiry may vary depending on the loyalty program terms and promotional campaigns.
How do I get first-order discounts?
New customers can join the Agni Family email list to receive special welcome offers and exclusive promotions.
How can I stay updated on new launches and promotions?
Follow Agni Pickles on Instagram, TikTok, Pinterest, YouTube, and Facebook, or subscribe to our newsletter for product launches, seasonal drops, and exclusive offers.
Wholesale & Corporate Orders
Do you offer bulk or wholesale orders?
Yes. We offer wholesale, retail, gifting, and bulk order options.
Can I stock Agni Pickles in my store or café?
Absolutely. We welcome partnerships with retailers, cafés, restaurants, and specialty food stores.
Do you offer custom gifting or event orders?
Yes. Custom gifting and event orders may be available for festivals, weddings, corporate gifting, and special occasions.
Do you supply restaurants or cafés?
Yes. We welcome inquiries from restaurants, cafés, retailers, caterers, and specialty food businesses. Don't hesitate to get in touch with us at cs@agnipickles.ca for wholesale or food service inquiries.
Who do I contact for wholesale inquiries?
Please contact us at cs@agnipickles.ca for wholesale and partnership inquiries.
Returns & Support
What happens if my jar arrives damaged?
If your order arrives damaged, please contact us within 48 hours with photos of the package and product. We will arrange a replacement or refund where applicable.
Do you ship internationally?
Currently, Agni Pickles ships within Ontario only.
How can I contact Agni Pickles?
You can reach us anytime at cs@agnipickles.ca.
Call +1 437 246 8966
