Privacy Policy

Last updated: August 28, 2026

Agni Pickles (“Agni Pickles,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.agnipickles.com, make a purchase, create an account, start a subscription, join a loyalty program, submit a review, contact us, or otherwise interact with our products, services, communications, or online store.

Personal information we collect

Depending on how you interact with us, we may collect the following categories of personal information.

Contact and account information

This may include your:

  • Name

  • Email address

  • Telephone number

  • Billing and shipping address

  • Customer-account login information

  • Communication, and marketing preferences

Order and transaction information

This may include:

  • Products purchased or considered

  • Order history

  • Returns, refunds, discounts and gift cards

  • Delivery, pickup and fulfilment information

  • Subscription selections and delivery frequency

  • Loyalty points, rewards and referrals

  • Wishlist information

  • Transaction status and payment method

Payment information

Payments are processed through Shopify and other authorized payment providers.

Agni Pickles does not ordinarily receive or store your complete payment-card number. We may receive limited payment details, such as the payment method, billing address, transaction status and limited card information.

For subscriptions, the applicable payment provider may securely retain a payment token so that authorized recurring charges can be processed.

Communications and customer content

We may collect information you provide when you:

  • Contact customer support

  • Send us an email, telephone message or WhatsApp message

  • Respond to a survey

  • Enter a promotion

  • Submit a product review or rating

  • Participate in our loyalty or referral program

  • Communicate with us through social media

Reviews, ratings, photographs or other content submitted for public display may be visible to other customers.

Device and website-usage information

When you use our website, we and our service providers may automatically collect information such as:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Cookie and advertising identifiers

  • Referring website

  • Pages viewed

  • Links and buttons selected

  • Search terms

  • Shopping-cart activity

  • Approximate location based on your IP address

  • Dates and times of visits

  • Website performance and error information

Information from other sources

We may receive information from Shopify and service providers that support payments, subscriptions, delivery, analytics, advertising, email and SMS marketing, reviews, loyalty programs, wishlists, customer support, fraud prevention and social-media services.

We may also receive information when you interact with an Agni Pickles advertisement or social-media page.

How we collect personal information

We collect personal information:

  • Directly from you

  • Automatically through cookies and similar technologies

  • From Shopify and other service providers

  • From payment and delivery partners

  • From advertising, analytics and social-media platforms

  • When permitted or required by law

How we use personal information

We may use personal information to:

  • Provide and operate our online store

  • Create and manage customer accounts

  • Process payments, orders, subscriptions, returns and refunds

  • Deliver or arrange pickup of products

  • Send order, delivery and subscription notifications

  • Provide customer support

  • Respond to questions and requests

  • Manage reviews, loyalty rewards, referrals and wishlists

  • Personalize products, recommendations and website content

  • Measure website and marketing performance

  • Send marketing communications where you have consented or where otherwise permitted by law

  • Display relevant advertising where permitted

  • Detect, investigate and prevent fraud, abuse and security incidents

  • Maintain and improve our website, products and services

  • Keep accounting, tax and business records

  • Enforce our policies and agreements

  • Establish, exercise or defend legal claims

  • Comply with legal and regulatory obligations

We limit the collection and use of personal information to purposes that a reasonable person would consider appropriate in the circumstances.

Shopify and Shopify Network Intelligence

Our store is hosted by Shopify. Shopify collects and processes personal information when you visit our store, create an account, place an order or otherwise interact with our store.

Depending on the Shopify services and privacy settings enabled for our store, Shopify may use information from your interactions with Agni Pickles, other Shopify merchants and Shopify to provide, personalize and improve its services. This may include fraud prevention, analytics, product recommendations and advertising.

For more information about how Shopify handles consumer information, please read the Shopify Consumer Privacy Policy.

When we disclose personal information

We may disclose personal information to service providers that help us operate our business, including providers supporting:

  • Website hosting and ecommerce services

  • Payment processing

  • Shipping, delivery and order fulfilment

  • Customer accounts and subscriptions

  • Email, SMS and customer communications

  • WhatsApp and other customer-support services

  • Product reviews and ratings

  • Loyalty, referral and rewards programs

  • Wishlists

  • Analytics and website performance

  • Advertising and social media

  • Fraud prevention and security

  • Cloud storage and business administration

  • Legal, accounting, insurance and professional services

These providers receive information according to their functions and contractual arrangements.

We may also disclose information:

  • When required by law, court order or lawful government request

  • To investigate suspected fraud, abuse or security threats

  • To protect the rights, safety or property of Agni Pickles, our customers or others

  • In connection with a proposed or completed sale, financing, reorganization or transfer of all or part of our business

  • With your direction or consent

Sale and sharing of personal information

Agni Pickles does not sell or rent personal information in exchange for money.

Certain disclosures involving advertising cookies, advertising platforms or Shopify services may be considered a “sale,” “sharing,” or use for targeted advertising under some privacy laws, even where no money is exchanged.

Where applicable law provides an opt-out right, you may exercise it through the cookie banner, customer privacy controls or other privacy link displayed on our website, or by contacting us.

Cookies and similar technologies

Our website and service providers may use cookies, pixels, tags, software development kits and similar technologies.

These technologies may support:

  • Essential website and checkout functions

  • Shopping-cart and account functions

  • Security and fraud prevention

  • Remembering preferences

  • Website analytics and performance

  • Product recommendations

  • Advertising and campaign measurement

Where legally required, non-essential analytics or advertising technologies are used only after consent.

You can manage available choices through our cookie banner or customer privacy controls. You can also modify browser settings to block or delete cookies. Blocking necessary cookies may prevent some website, account, cart or checkout features from functioning properly.

Marketing communications

We may send promotional emails, SMS messages or other marketing communications when you have consented or where otherwise permitted by law.

You can unsubscribe from promotional emails using the unsubscribe link contained in the message. You may withdraw consent to other promotional communications by following the instructions provided or contacting us.

Even after opting out of marketing, we may continue sending necessary transactional or service communications concerning orders, payments, subscriptions, deliveries, security or customer-support requests.

Retention of personal information

We retain personal information only for as long as reasonably necessary to:

  • Complete the purposes described in this Privacy Policy

  • Operate customer accounts and subscriptions

  • Provide customer service

  • Maintain order, accounting and tax records

  • Detect fraud and protect our services

  • Resolve disputes

  • Enforce agreements

  • Meet legal and regulatory requirements

Retention periods vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we take reasonable steps to securely delete, destroy or anonymize it, subject to legal and technical limitations.

Processing outside Canada

Agni Pickles and some of our service providers may store or process personal information outside your province or outside Canada, including in the United States and other countries.

When information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws and may be accessible to courts, law-enforcement agencies or government authorities in accordance with those laws.

We remain responsible for personal information under our control and use reasonable contractual, organizational and technical measures when engaging service providers.

Data security

We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss or destruction.

Our safeguards may include access restrictions, account controls, encryption provided by our platforms, secure payment processing and service-provider assessments.

No internet transmission or electronic storage system can be guaranteed completely secure. You are responsible for maintaining the confidentiality of your account credentials and should contact us if you suspect unauthorized activity.

Automated tools

We and our service providers may use automated tools to assist with fraud detection, order-risk assessment, product recommendations, website personalization, analytics and advertising.

Where required by law, we will provide appropriate information or choices concerning decisions based exclusively on automated processing that produce significant effects.

Your privacy rights and choices

Depending on applicable law and the circumstances, you may have the right to:

  • Ask whether we hold personal information about you

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Withdraw consent, subject to legal or contractual restrictions

  • Request deletion of certain personal information

  • Object to or opt out of certain advertising uses

  • Change your marketing preferences

  • Request information about how your information has been used or disclosed

  • Make a privacy complaint

Withdrawal or deletion may prevent us from continuing to provide certain services, such as maintaining an account, processing an order or operating a subscription.

To submit a request, contact our Privacy Officer using the information below. We may need to verify your identity before completing a request. Some requests may be limited by legal, security, accounting or record-retention obligations.

Children’s privacy

Our products and online store are intended for adults making household purchases. We do not knowingly collect personal information from children without the authorization of a parent or guardian where required.

If you believe a child has provided personal information to us without appropriate consent, please contact us.

Third-party websites and services

Our website may contain links to third-party websites, social-media services or payment platforms. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.

Changes to this Privacy Policy

We may update this Privacy Policy when our practices, services, technology or legal obligations change.

The revised version will be posted on this page with an updated “Last updated” date. Where required, we will provide additional notice or obtain consent before applying a material change.

Contact our Privacy Officer

For privacy questions, access or correction requests, consent withdrawals or complaints, contact:

Privacy Officer
Agni Pickles
Ontario, Canada
Email: cs@agnipickles.ca
Telephone: +1 (437) 246-8966
Website: www.agnipickles.com

If we cannot resolve your privacy concern, you may contact the Office of the Privacy Commissioner of Canada. If Quebec privacy law applies, you may also contact the Commission d’accès à l’information du Québec.