Shipping, Return & Refunds

Last updated: August 28, 2026

Agni Pickles ships throughout Canada to addresses served by our available delivery and courier partners. We currently do not ship outside Canada.

This policy applies to regular purchases and recurring subscription orders.

Shipping rates throughout Canada

  • Orders with a merchandise subtotal of CA$100 or less, after discounts and before taxes, are charged a flat CA$15 shipping fee anywhere in Canada.

  • Orders with a merchandise subtotal of more than CA$100, after discounts and before taxes, qualify for free standard shipping anywhere in Canada.

  • The applicable shipping charge will be displayed at checkout before payment.

An order with a merchandise subtotal of exactly CA$100 is charged CA$15 shipping. The subtotal must be more than CA$100 to qualify for free shipping.

Order processing

Most orders are prepared within one to two business days.

Business days do not include weekends or statutory holidays. Processing may take longer during holidays, promotional events, severe weather, supply interruptions, or periods of unusually high order volume.

Processing time is separate from the delivery time provided by the carrier.

Delivery times

Most eligible GTA local-delivery orders are delivered within one to two business days after processing.

Same-day delivery may be available for certain GTA addresses and orders only when confirmed by Agni Pickles.

Delivery times elsewhere in Canada vary by destination and carrier. Any delivery date displayed at checkout, included in an order confirmation, or shown through tracking is an estimate and is not guaranteed.

Delivery delays may occur because of weather, carrier service interruptions, high shipping volumes, remote destinations, incorrect address information, or circumstances outside our reasonable control.

Order tracking

When tracking is available for the selected delivery service, tracking information will be sent to the email address or telephone number provided at checkout.

Tracking information may take time to update after the carrier receives the package.

Shipping addresses

Customers are responsible for providing a complete and accurate shipping address, including:

  • Unit or apartment number

  • Buzzer or access information

  • Postal code

  • Telephone number, where required

Contact us immediately if your address needs to be corrected. We cannot guarantee that an address can be changed after an order has been prepared, processed, or transferred to the carrier.

If an order is returned because the address was incorrect or incomplete, or because the shipment was refused or not collected, additional shipping charges may apply before the order can be sent again.

Unattended local deliveries

If no one is available to receive a local-delivery order, it may be left in a reasonably safe location at the delivery address unless another delivery arrangement has been confirmed.

Customers should retrieve delivered food products promptly and follow all storage instructions on the product packaging.

To the extent permitted by law, Agni Pickles is not responsible for loss, theft, spoilage, or damage occurring after an unattended order has been delivered to the address provided.

Delayed, missing, or undelivered orders

If tracking shows an unusual delay or an order has not arrived within the expected delivery period, contact us at cs@agnipickles.ca with your order number.

We will review the available delivery information and, where appropriate, request an investigation from the carrier.

Any replacement, refund, or other resolution will be determined after the available delivery information has been reviewed and in accordance with applicable law.

Final-sale food products

Because Agni Pickles sells food products, all food-product sales are generally final for food-safety and hygiene reasons.

We do not accept returns or exchanges because of:

  • A change of mind

  • Personal taste preferences

  • A product being ordered by mistake

  • Failure to review the product description, ingredients, size, or storage instructions before ordering

This final-sale rule does not apply when a product is damaged, defective, incorrect, missing, or otherwise eligible for a remedy under applicable law.

Do not send any product back to Agni Pickles unless we have provided return instructions.

Damaged, defective, incorrect, or missing products

If your order arrives damaged, defective, incorrect, or with products missing, contact us within 48 hours of delivery at cs@agnipickles.ca.

Please provide:

  • Your order number

  • A description of the problem

  • Clear photographs of the affected products

  • Clear photographs of the product packaging and shipping box

  • Any other information reasonably required to review the issue

Keep the affected products and packaging until we confirm whether additional information is required. Do not discard or return the products unless instructed to do so.

Reporting an issue within 48 hours helps us investigate it promptly. This notification period does not limit any legal rights that cannot be excluded under applicable law.

Available resolutions

After reviewing the circumstances, available evidence, product availability, and applicable law, the resolution may include:

  • Replacement of an affected product

  • Replacement of a missing product

  • A partial refund

  • A full refund

  • Store credit, if accepted by the customer

  • Another appropriate remedy

The available resolution will depend on the circumstances of the order.

Refunds

Approved refunds will normally be issued to the original payment method.

After Agni Pickles processes a refund, the customer’s bank or payment provider may require additional time to post it to the account.

Original shipping fees are generally non-refundable unless:

  • The issue was caused by an error by Agni Pickles;

  • The entire order was not delivered; or

  • Refunding the shipping charge is required by applicable law.

Order cancellations

Contact us as soon as possible if you need to cancel an order.

We will attempt to cancel the order if preparation or fulfilment has not started. Cancellation cannot be guaranteed after an order has been prepared, processed, or transferred to a carrier.

An order that has already shipped normally cannot be cancelled. Any rights that cannot legally be excluded remain unaffected.

Incorrect addresses, refused deliveries, and unclaimed orders

Customers are responsible for confirming that their shipping information is complete and accurate before placing an order.

Orders returned or lost because of an incorrect or incomplete address are not automatically eligible for a refund. Additional shipping charges may apply if the order can be sent again.

Because food products cannot normally be restocked or resold, refused or unclaimed orders may not qualify for a refund, except where required by applicable law.

Subscription orders

These shipping, return, and refund terms also apply to recurring subscription orders.

Shipping eligibility is assessed separately for each recurring order based on the merchandise subtotal after the subscription discount and any other applicable discounts:

  • Recurring orders of CA$100 or less are charged CA$15 shipping.

  • Recurring orders of more than CA$100 qualify for free standard shipping.

Customers are responsible for updating their subscription shipping address before the next recurring order is processed.

Cancelling a subscription stops future renewals. It does not automatically cancel or refund an order that has already been processed. Additional subscription terms are provided in the Agni Pickles Subscription Policy.

Gift cards

Gift cards are non-refundable and cannot be exchanged for cash, except where required by applicable law.

Product storage, ingredients, and food safety

Customers are responsible for reviewing product ingredients and allergen information before consumption, particularly when allergies, food sensitivities, or dietary restrictions apply.

Products must be stored and handled according to the instructions on the packaging, including refrigeration after opening where applicable.

Agni Pickles may be unable to provide a replacement or refund when spoilage, deterioration, or damage results from improper storage or handling after delivery, except where applicable law requires otherwise.

Consumer rights

Nothing in this policy limits, excludes, or replaces any rights or remedies that cannot legally be limited or excluded under applicable Canadian consumer-protection law.

Contact us

Agni Pickles

Email: cs@agnipickles.ca
Phone: +1 (437) 246-8966
Website: https://www.agnipickles.com