The Agni Loyalty Program Terms & Conditions

Agni Rewards Program Terms & Conditions 🌍🔥

Last updated: August 28, 2026

The Agni Loyalty Program, also referred to as the Agni Loyalty Circle, Agni Rewards Program, or the Program, is operated by Agni Pickles.

The Program allows eligible customers to earn and redeem Agni Points through purchases and other qualifying activities.

By joining or participating in the Program, earning or redeeming Agni Points, or using any Program benefit, you agree to these Terms & Conditions and the other policies published on the Agni Pickles website.

Eligibility and membership

The Program is intended for individual customers purchasing through the Agni Pickles online store in Canada.

To participate, you must:

  • Maintain a valid Agni Pickles customer account

  • Provide accurate account information

  • Be at least the age of majority in your province or territory, or participate with the consent and supervision of a parent or legal guardian

  • Use the Program for personal and non-commercial purposes

Only one Program account is permitted per person. Accounts, points, rewards, and benefits cannot be combined, transferred, sold, assigned, or shared.

Wholesale, distributor, foodservice, corporate, resale, and other business purchases do not earn points unless Agni Pickles specifically states otherwise.

You are responsible for keeping your account information and login credentials secure. Please contact Agni Pickles promptly if you believe your account has been accessed without authorization.

Earning Agni Points

Members may earn Agni Points through qualifying activities displayed on the Agni Loyalty Circle page or in their customer account.

The current standard earning opportunities are:

  • Joining the Agni Family: 250 Agni Points, awarded once per eligible customer

  • Eligible purchases: 1 Agni Point for every CA$1 of eligible merchandise spend

  • Birthday reward: 200 Agni Points, once per eligible 12-month period

  • Qualifying referral: 50 Agni Points

  • Eligible product review: 50 Agni Points

  • Agni Passport completion: 250 Agni Points following approval

  • Special promotions: The number of points stated in the applicable promotion

Agni Pickles may introduce additional earning opportunities from time to time.

Unless a particular offer states otherwise, purchase points are calculated on the merchandise subtotal after discounts and before taxes, shipping charges, delivery fees, tips, gift-card purchases, and other excluded charges.

Points are not earned on:

  • Taxes

  • Shipping or delivery charges

  • Tips

  • Gift-card purchases

  • Free products

  • Cancelled, refunded, fraudulent, or unpaid orders

  • Amounts excluded by a particular promotion

  • Business, wholesale, distributor, or resale orders unless specifically approved

Eligible subscription orders may earn purchase points in the same manner as other eligible purchases unless otherwise stated.

A purchase must be associated with the member’s customer account. Points are not guaranteed for purchases made before joining the Program or for orders that cannot be connected to the member’s account.

Points may take time to appear while an order or activity is verified.

Cancelled, returned, refunded, or disputed purchases

Points earned from an order may be removed if the order is:

  • Cancelled

  • Fully or partially refunded

  • Returned

  • Reversed through a payment dispute or chargeback

  • Determined to be fraudulent or otherwise ineligible

For a partial refund, the corresponding portion of the points may be removed.

If points connected with a refunded or cancelled transaction have already been redeemed, the member’s points balance may become negative. Future points may be applied against that negative balance.

Birthday rewards

Birthday points are limited to one reward per eligible member during each 12-month period.

Members must provide an accurate birth date through the available Program feature. Duplicate accounts, repeated date changes, or inaccurate birthday information may result in the reward being withheld or reversed.

Birthday points are not ordinarily awarded retroactively.

Referral rewards

Referral points are awarded only for legitimate referrals that meet the conditions displayed with the referral offer.

Unless otherwise stated:

  • The referred person must be a new Agni Pickles customer

  • The referred person must use the applicable referral link or code

  • The referred person must complete a qualifying first purchase

  • The qualifying order must not be cancelled, refunded, disputed, or identified as fraudulent

  • Only one referral reward is available for each eligible referred customer

Self-referrals, referrals between accounts controlled by the same person, fabricated accounts, misleading referral activity, and other attempts to manipulate the Program are prohibited.

Members should send referral invitations only to people they know and must not use unsolicited bulk email, messages, automated systems, or other unlawful marketing practices.

Referral points may remain pending until the qualifying order has been processed and reviewed.

Reviews and customer content

Review points are awarded only for genuine, eligible reviews submitted through an approved Agni Pickles review channel.

A review does not need to be positive to qualify. Rewards are provided for honest feedback and are not conditional on a particular rating or opinion.

Duplicate, false, copied, abusive, irrelevant, misleading, or fraudulent reviews may be rejected and may not qualify for points. Agni Pickles may disclose that points or another incentive were offered for submitting a review.

When you submit a review, photograph, video, testimonial, or other customer content, you confirm that:

  • The content reflects your genuine experience

  • You own the content or have permission to submit it

  • The content does not violate another person’s rights

  • The content does not contain unlawful, abusive, deceptive, or inappropriate material

You retain ownership of your content. By submitting it, you grant Agni Pickles a non-exclusive, royalty-free licence to reproduce, format, publish, display, and share the content in connection with Agni Pickles’ website, social media, communications, advertising, and promotional activities.

You may contact Agni Pickles to request removal of submitted content. Removal requests will be handled in accordance with applicable law and any legal or recordkeeping obligations.

Agni Passport reward

The Agni Passport is a long-term flavour-discovery reward.

A member who purchases eight different eligible Agni products may qualify for the Agni Passport completion bonus.

The following conditions apply:

  • Purchases must be associated with the member’s customer account

  • Only products identified by Agni Pickles as Passport-eligible count

  • Duplicate purchases of the same product do not count as separate products

  • Different sizes or variants of the same flavour normally count as one product unless otherwise stated

  • Cancelled, refunded, unpaid, fraudulent, wholesale, or otherwise ineligible orders do not count

  • Purchases may be completed over any timeframe unless a different period is announced

  • Completion is manually reviewed and approved by the Agni Pickles team

  • Agni Pickles may verify order history before approving the reward

The current standard Passport completion bonus is 250 Agni Points. Points are issued after eligibility has been verified.

Redeeming Agni Points

Members must sign in to their customer account to view and redeem available rewards.

The current redemption levels displayed by Agni Pickles include:

  • The Spice Reward: 100 Agni Points

  • The Pantry Reward: 500 Agni Points

  • The Legacy Reward: 1,500 Agni Points

The exact benefit, discount value, product eligibility, minimum purchase requirement, validity period, and other conditions associated with each reward will be displayed before redemption or checkout.

Additional rewards may be introduced when their requirements and conditions are published.

Unless otherwise stated:

  • Members must have enough available points to redeem a reward

  • Points are deducted when the reward is issued or redeemed

  • Rewards cannot be exchanged for cash

  • Rewards cannot be transferred or sold

  • Rewards cannot be applied retroactively to completed orders

  • Rewards may be limited to one use

  • Rewards may not be combined with another discount, promotion, subscription offer, or coupon unless checkout expressly permits it

  • Rewards generally do not apply to taxes, shipping charges, delivery fees, gift cards, or excluded products

  • A reward may be subject to a minimum purchase or product-eligibility requirement

  • Redeeming points may affect the merchandise subtotal used to determine eligibility for free shipping

The Agni Pickles Shipping, Return & Refund Policy controls shipping eligibility and charges after discounts and rewards have been applied.

If an order using a reward is cancelled by Agni Pickles or cannot be fulfilled, Agni Pickles will review whether the points or an equivalent reward should be restored.

VIP status tiers

The current Agni Loyalty Circle tiers are:

  • Agni Bronze: Starting at 0 Agni Points

  • Agni Silver: Starting at 500 Agni Points

  • Agni Gold: Starting at 1,000 Agni Points

  • Agni Platinum: Starting at 5,000 Agni Points

A member’s current tier and available benefits are displayed through the Loyalty Circle or customer-account experience.

Tier status may be adjusted when points are removed because of cancellations, refunds, payment disputes, fraud, errors, or other ineligible transactions.

Tier benefits may include discounts, early access, member offers, or other perks. The precise benefits and conditions are those displayed for the applicable tier.

If Agni Pickles introduces a tier qualification period, annual reset, or other material tier condition, that condition will be disclosed before it applies.

Point value and ownership

Agni Points:

  • Have no cash or monetary value

  • Are not legal tender

  • Cannot be redeemed for cash

  • Cannot be transferred, sold, assigned, exchanged, or inherited

  • Cannot be used outside the Agni Loyalty Program

  • Remain subject to these Terms & Conditions

Points and rewards do not create a bank account, trust, property interest, or stored-value account.

Point expiration

Agni Points do not expire solely because time has passed.

Points may be removed or reversed where permitted by applicable law, including because of:

  • A cancelled or refunded purchase

  • A payment dispute or chargeback

  • An error or duplicate credit

  • Fraud, abuse, or manipulation

  • Closure of an account

  • Termination of the Program

  • Another reason expressly permitted by these Terms and applicable law

Any expiration, cancellation, or handling of points will be carried out in accordance with applicable consumer-protection law.

A particular coupon, voucher, promotional reward, or benefit created through a points redemption may have separate conditions or a validity period. Any such condition will be disclosed before redemption and will remain subject to applicable law.

Program abuse and account suspension

Prohibited activity includes:

  • Creating multiple accounts to obtain duplicate rewards

  • Self-referrals or fabricated referrals

  • Fraudulent purchases, returns, disputes, or chargebacks

  • False, copied, or manipulated reviews

  • Unauthorized sale or transfer of points or rewards

  • Tampering with the website, Program, or loyalty platform

  • Using automated systems to earn points

  • Any activity intended to improperly obtain Program benefits

Agni Pickles may investigate suspected abuse and may, where justified and permitted by law:

  • Withhold or reverse improperly earned points

  • Cancel an improperly obtained reward

  • Restrict or suspend an account

  • Remove a member from the Program

  • Refuse future participation

  • Take other appropriate action

Points or benefits will not be removed arbitrarily. Agni Pickles may request supporting information and will consider any reasonable explanation provided by the member.

Errors and technical issues

Agni Pickles may correct points, tier status, rewards, or account information resulting from technical errors, duplicate credits, calculation errors, unauthorized activity, or incorrect information.

Website displays and account balances may occasionally be delayed because of maintenance, system outages, app-provider issues, or internet disruptions.

If you believe points or rewards are missing or incorrect, contact Agni Pickles with your account email, order number, and relevant details.

Changes to the Program

Agni Pickles may change earning activities, point rates, reward structures, tier benefits, qualifying products, or other Program conditions prospectively.

Material changes will be published on the Agni Pickles website and, where appropriate or legally required, communicated through the member’s account or available contact information.

Agni Pickles will provide reasonable notice of a material adverse change where practical and required by law. Existing points will not be removed solely because an earning rate or reward structure is changed.

Program suspension or termination

Agni Pickles may suspend or end the Program for legitimate business, operational, security, legal, or regulatory reasons.

Where practical and required by law, members will receive reasonable notice and information explaining how existing points and rewards will be handled.

Immediate action may be taken when necessary to address fraud, security threats, legal requirements, platform failures, or circumstances outside Agni Pickles’ reasonable control.

Nothing in these Terms permits Agni Pickles to cancel or expire points contrary to applicable law.

Account closure

Members may request closure of their customer or Loyalty Program account by contacting Agni Pickles.

Before requesting closure, members should redeem any available points or rewards. Remaining points cannot be transferred to another account and will be handled in accordance with applicable law.

Agni Pickles may retain information required for legal, fraud-prevention, accounting, tax, dispute-resolution, or recordkeeping purposes.

Privacy and communications

Agni Pickles collects and uses personal information connected with customer accounts, purchases, birthdays, referrals, reviews, rewards, and Program participation in accordance with the Agni Pickles Privacy Policy.

Information may be processed by Shopify and service providers that support ecommerce, loyalty accounts, reviews, referrals, communications, analytics, fraud prevention, and related services.

Joining the Loyalty Program does not automatically provide consent to receive promotional emails or text messages. Marketing communications will be sent only where consent exists or where otherwise permitted by law.

Members may unsubscribe from promotional communications without closing their Loyalty Program account or losing valid points. Agni Pickles may continue sending necessary account, security, order, reward, and customer-service communications.

Applicable law and consumer rights

These Terms & Conditions are governed by the laws of Ontario and the applicable federal laws of Canada.

Nothing in these Terms limits any consumer right or remedy that cannot legally be excluded or restricted.

If part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Contact us

For questions about the Agni Loyalty Program, Agni Points, referrals, reviews, rewards, VIP status, or the Agni Passport, contact:

Agni Pickles

Email: cs@agnipickles.ca
Phone: +1 (437) 246-8966
Website: https://www.agnipickles.com