Privacy policy
Agni Pickles operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Agni Pickles is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
- Account information, including your username, password, security questions, preferences and settings.
- Transaction information, including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us, including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
We may also collect your phone number for communication and marketing purposes, where permitted by applicable law and with your consent.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
- Automatically through the Services, including from your device when you use our products or services or visit our websites, and using cookies and similar technologies;
- From our service providers, including when we engage them to enable certain technology, and when they collect or process your personal information on our behalf;
- From our partners or other third parties.
Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to collect information about your interactions with the Services, including browsing behaviour, pages viewed, and actions taken (such as adding items to your cart or completing a purchase).
These technologies help us improve functionality, analyze performance, and deliver personalized advertising.
Cookies may be either session-based (deleted when you close your browser) or persistent (remaining on your device until deleted or expired).
We may use your IP address to estimate your location to display appropriate currency and localized content.
Abandoned Cart
Agni Pickles's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by text message.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites.
Consent to Marketing Communications
By providing your personal information, including your email address and/or phone number, you consent to receive marketing and promotional communications from us. You may withdraw your consent at any time by using the unsubscribe link in emails or by contacting us directly.
Security and Fraud Prevention
We take reasonable measures to protect your personal information. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including to meet legal, accounting, or reporting requirements. When no longer required, your information is securely deleted or anonymized.
Communicating with You
We use your personal information to provide customer support and maintain our relationship with you.
Legal Reasons
We use your personal information to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA)and respond to legal processes.
SMS Marketing
By providing your phone number, you consent to receive text messages from Agni Pickles, including promotions, order updates, and marketing communications. Message frequency may vary. Message and data rates may apply.
By providing your phone number, you consent to receive text messages from Agni Pickles, including promotions, order updates, and marketing communications. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. You may also contact us at cs@agnipickles.ca for support.
We comply with applicable laws, including Canada’s Anti-Spam Legislation (CASL).
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors and other third parties who perform services on our behalf (e.g. payment processing, data analytics, fulfillment and shipping).
- With business and marketing partners to provide marketing services and personalized advertising.
- When you direct us or consent to sharing your information.
- With our affiliates or in connection with business transactions.
- To comply with legal obligations or protect our rights.
We may share information with marketing and analytics partners to help us deliver relevant advertisements and measure campaign performance.
We do not sell, rent, or trade your personal information to third parties.
Data Deletion Policy & Instructions
At Agni Pickles, we respect your privacy and provide you with the option to delete your personal data. This document outlines how you can request the deletion of your account and associated information.
1. What Data Can Be Deleted?
When you request data deletion, we will remove:
- Your account profile (name, email, phone number).
- Order history linked to your account.
- Saved delivery addresses.
2. How to Request Data Deletion
You can initiate a data deletion request through the following methods:
Method A: In-App Deletion (If applicable)
- Open the Agni Pickles app.
- Navigate to Profile > Settings.
- Select Delete Account.
- Confirm your request.
Method B: Email Request
- Send an email to [Insert Support Email Address].
- Use the subject line: "Account Deletion Request - [Your Name]".
- Include your registered email address or phone number in the body of the email.
Method C: Website Form
- Visit our contact page at [Insert Web URL].
- Fill out the form requesting account deletion.
3. What Happens Next?
Once we receive your request, we will take the following steps:
- We will delete your data within 30 days of receiving your request.
- You will receive a confirmation email once your data has been permanently removed.
4. Important Information
- Data Retention: We may retain certain information (such as transaction records) for legal, regulatory, or tax purposes as required by law.
- Irreversibility: Once your data is deleted, it cannot be restored.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Your information may be shared with Shopify and third parties in other countries.
For more information, please visit Shopify’s Privacy Policy: https://privacy.shopify.com/en
Third Party Websites and Links
Our Services may contain links to third-party websites. We are not responsible for their privacy practices.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from minors.
Security and Retention of Your Information
We take reasonable measures to protect your personal information. We retain your data only as long as necessary to provide Services and comply with legal obligations.In the event of a data breach that poses a real risk of significant harm, we will notify affected individuals and applicable authorities as required by law.
Your Rights and Choices
You may have the right to:
- Access your personal information
- Request deletion or correction
- Receive a copy of your data
You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
To exercise your rights, contact us at cs@agnipickles.ca
Complaints
If you have concerns about your data, you may contact us or your local data protection authority.
International Transfers
Your personal information may be transferred outside your country with appropriate safeguards.
Do Not Track
Please note that we do not alter our data collection practices when we receive a “Do Not Track” signal from your browser, as there is no consistent industry standard for responding to such signals.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
Contact
If you have any questions, feel free to reach out to us.
📞 +1 437-246-8966
✉️ cs@agnipickles.ca
🌐 Agni Pickles
📍 15 Vimy Ridge Rd, Brampton, ON, Canada